Teaching & Learning

ITS supports on-campus learning environments as well as online collaboration and learning tools.

Articles (13)

"An app default was reset" pop-up messages appear after logging on to classroom computers

After logging on to classroom computers, you might see numerous pop-up messages stating "An app default was reset". Here is how to resolve the issue.

How To Launch And Configure SimaPro

Steps/screen shots showing how to configure SimaPro on launch.

Mastercam 2019 fails to load

Mastercam may fail to load due to SOLIDWORKS CAM Add-in being active, due to CodeMeter Runtime prompting for a password, or due to Mastercam licensing settings needing to be refreshed. Here is how to troubleshoot these issues.

Mines Virtual Desktop Explanation and Installation

This article answers these questions: What is a Virtual Desktop? Why is a Virtual Desktop valuable? Also included in the article is a set of instructions that a user can follow based on the operating system.

SARA Address Verification process for fully online students

SARA Address Verification process administration information

VDI Installation Instructions: Mac 10.14

A step-by-step tutorial on how to download the Virtual Desktop Interface complete with video and screen shots.

VDI Installation Instructions: Windows 10

Step by step tutorial to download the Virtual Desktop Interface (VDI) for a Windows 10 PC complete with a help video and screen shots.

What is HDCP? Why won't my iPad work in the classrooms with two projectors?

HDCP stands for High-Bandwidth Digital Content Protection, a copy-protection scheme designed to eliminate the possibility of intercepting digital data midstream between the source to the display. The format designed by Intel and licensed by Digital Content Protection, LLC uses an authentication-and-key-exchange procedure before video and audio is presented.

Zoom Mac Client Vulnerability - July 2019 - Update Required

On July 16, 2019, Zoom released a statement encouraging users of the Apple desktop client to upgrade their version due to a vulnerability

Zoom Plug-in v. Add-in Integration for Outlook for Mac OS

In late Summer 2019, Zoom Support reached out proactively with key information regarding the Zoom Outlook Plugin for Mac OS. This article provides that communication in full for end-user reference.