Mines Virtual Desktop Explanation and Installation

What is a Virtual Desktop?

A Virtual Desktop stems from the term Virtual Desktop Infrastructure (VDI) and refers to the process of running a user desktop inside a virtual machine that lives on a server in the data center.

 

Why is a Virtual Desktop (VDI) valuable?

Using a Virtual Desktop environment allows students to access and run specialized software they might not otherwise have access to on their personal computers. VDI also provides a consistent environment for a variety of personal computing devices without investing in expensive hardware and/or updates. Mines classes often rely on these industry-standard applications for real-life experience.

 

Mines Virtual Desktop Application

VMware Horizon is the software Mines uses to provide the Virtual Desktop service. For the best desktop experience, we recommend installing the Horizon client application and ensuring you are using the Mines Online technology requirements.

 

Operating Systems

For the Mines-provided Virtual Desktop, Windows and MacOS operating systems work and align with the Mines Online technology requirements. If you experience difficulties downloading or installing the Virtual Desktop, submit a ticket here.

 

Virtual Desktop Installation

Following the step-by-step instructions according to your computer’s operating system, Windows or Mac 

Connecting to the Virtual Desktop

After configuration, simply connect to Virtual Desktop service via http://horizon.mines.edu

 

Troubleshooting

VDI Problems

If you experience difficulties downloading or installing the Virtual Desktop, you may submit a Mines Help Center ticket at any time. However,  troubleshoot issues on your own, here are steps that may help you get up and running: 

 

1.       Are you enrolled in the appropriate online class (PEGN522 or FEGN525)?

 

2.       Are you connecting to Mines VPN before attempting to access horizon.mines.edu from off-campus?

 

3.       After connecting to horizon.mines.edu did you install the VMware Horizon Client? (link to instructions in TDX).

 

4.       After installing Horizon, are you launching the VMware Horizon Client from your shortcut on the desktop and clicking "Add Server" to enter "horizon.mines.edu" for the initial setup?

 

5.       If all of the above has been done and you see a black background, you must send a “ctrl-alt-del” to the Virtual Desktop. This will make the desktop come out of 'sleep' mode.

 

If you still have problems please submit a Service Request ticket using this specific VDI service: https://mines.teamdynamix.com/TDClient/Requests/TicketRequests/NewForm?ID=OunwQUHHz9Y_

 

Software Problems Once Inside the VDI

If you experience difficulties with the specialized applications accessed through the Virtual Desktop reach out to your instructor and/or software vendor. This information is located in your Canvas course. 


 

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Details

Article ID: 84085
Created
Wed 7/31/19 7:51 AM
Modified
Wed 9/25/19 1:17 PM