Mastercam 2019 fails to load

In SOLIDWORKS Add-Ins, please ensure that SOLIDWORKS CAM 2019 is not active and not set to start up. If it is, uncheck both checkboxes, click OK to apply the settings, close and reopen SOLIDWORKS, then confirm that SOLIDWORKS CAM 2019 is not running. Then try enabling the Mastercam Add-In.

If at any time a User Account Control window for "CodeMeter Runtime Server" appears when launching Solidworks or MasterCam, please enter your password and click Yes. You do not need to be an admin even though the message states "to continue, enter an admin user name and password." If you click No or cancel the prompt, it will keep reappearing until you type your password and click Yes.

If Mastercam still fails to open, then try the following:

- Close all running instances of SOLIDWORKS

- Open the Start Menu, Programs, Mastercam 2019 for SOLIDWORKS, Advanced Configuration
- In the Mastercam Advanced Configuration window, select License Search at Startup
- Confirm that the "License to search for at Startup" is set to NetHASP. If it is set to Default, HASP, or Software, change it to NetHASP, click the + icon to apply the setting, click the checkmark icon to close the window.

- Open the Start Menu, Programs, Mastercam 2019 for SOLIDWORKS, NHasp X
- Confirm that Mode: is set to Network, click Read.
- Confirm that "NetHASP 50 found on the network" is displayed. If not, please let us know what computer you are using and we will troubleshoot.
- Click OK to close the window.

- Open the Start Menu, Programs, Mastercam Licensing Utilities, NHaspX
- Confirm that Mode: is set to Network, click Read.
- Confirm that "NetHASP 50 found on the network" is displayed. If not, please let us know what computer you are using and we will troubleshoot.
- Click OK to close the window.

 

If you are still unable to run Mastercam after following these steps, please open a Mines Help Center request and we will make an appointment to troubleshoot

Details

Article ID: 90158
Created
Wed 10/23/19 9:02 AM
Modified
Wed 10/23/19 12:29 PM