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In this session of "What Does this Button Do?" We review the "Comment" Button(s) on tickets within Mines Help Center from the customer view in the client portal.
This article, which was sourced directly from, explains the nuances of who will see a notification when replying to a ticket, including the answer to the question: Can the responsible group or technician for a ticket be notified when any comments are posted, even if the "notify" option is left blank?