Popular Services

For departments to submit new student contracts.

Submit invoices that are ready to be paid.

Use this service when you need to submit a request to either Mines Administrative Processing Services (MAPS) or ITS, but don't see a service listed in Mines Help Center that fits the description of the service that you require.

Report Networking Access or Connection Issue.

Request for a Software Installation or Upgrade.
This includes upgrades from Windows 7 to Windows 10.

Something isn't working with a computer, peripheral, or a program.

Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.

For departments to submit revisions to student contracts.

Having problems logging into a Mines computing service?
If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.

Used Mines computers in good condition will be reallocated without charge by ITS.

Used to establish or reestablish a vendor Campus Wide ID (CWID) for payments.

Report connectivity issue with Konica/Minolta Printing Service or other office printers.

Access for Downloadable Software Products.

The Colorado School of Mines One Card is a Visa Procurement card issued through US Bank.

Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.

Let us set up and configure your new computer

Users returning to Mines will need to submit a request with ITS in order to restore access to their account.
If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) a working, non-Mines email address for the returning person.

Payroll Reallocation is used to specifically redistribute payroll charges for a specified pay period from one Index fund to another.

Installation and updates of network (floating or shared) licenses.

Request a privileged account for a student employee.

Prior to purchasing or installing software, a review process is required to ensure that software used at Mines complies with a variety of Mines policies, requirements and best practices. Use this service to initiate that process. Please be prepared prior to starting the submission process, as the form requires specific pieces of information and can not be saved for retrieval and later edits.

Request something new or different in terms of email access or accounts.
Request help configuring an email client such as Outlook, Thunderbird, Mac Mail.

Request a Travel Expense Report be created for you or someone else who has Chrome River access.

Request a Network Port Activation.