Logins & User Accounts

Computing accounts are available to all Mines students, faculty, and staff while they are actively enrolled or employed at the university. These services continue during summer breaks and over other periods that may include normal school holidays, study abroad, internships, sabbaticals or extended leave. Special arrangements may need to be made during the semester or longer absences from campus, or any time official records may indicate inactive employment or academic status.

Categories (1)

Admitted Students & Other New Users

Services specifically accessible by new Mines community members and others who may not have a login available to submit a ticket.

Services (11)

Login Issue

Having problems logging into a Mines computing service?
If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.

Forgot Username Request

Forgot your Mines username? If you've already run account claim or were assigned a Mines username (used for logging into Mines computing services), we can look it up!

Reset Password Issue

MultiPass is the single master account for most major computer systems at Mines. If something is not working with a MultiPass, you may be able to recover your password yourself or report an issue for further support.

You may also report an issue for other non-MultiPass credentials that CCIT helps manage.

Returning User Request

Users returning to Mines will need to submit a request with CCIT in order to restore access to their account.
If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) a working, non-Mines email address for the returning person.

Student Employee Account Request

Request a privileged account for a student employee.

MultiPass Account Claim Issue

Service for New Mines Community Members that establishes Mines Multipass Account, which includes the username and password to log into most Mines systems. Use this service to report problems running account claim, to ask for your "account claim window" to be extended, or to ask about alternate usernames than are presented during account claim.

Classroom Lab Computer or Lab Printer Access Request

Request access to technology in a specific classroom.

File Share, Workstation, Printer Access Modification

Request access be granted or removed from department drive or file shares, groups, workstations, or printers.

Custom Role (Affiliate) Account Request

Request accounts/access for long-term guests and affiliates.

Computing Account Termination Request

Supervisors may facilitate disabling Mines computing account access for a separated employee, or an employee who is changing to a new job and/or department within Mines. The request may include instructions for things such as: (a) access to files, email messages, voicemail messages; (b) what to do with future email messages (e.g., send an "away" message to senders); (c) how to reassign the telephone extension; etc.

Username Change Request

ITS processes username changes for members of the Mines community who have had a legal name change. (A username change after a name change is not required, nor is it automatic.) Username changes for people who have not had a legal name change -- that is, special or extenuating circumstances -- are granted on a case-by-case basis.