Business & Administrative Services

Banner, Web, Trailhead, Cognos, Mobile and third-party cloud services and support are found here.

Categories (4)


Banner is the ERP (Enterprise Resource Planning) system used at Mines for many of the tasks the university needs to perform on a daily basis. From student registration, grades, and transcripts, department budgets, employee salary and payroll, to financial aid processing and human resources, many administrative areas on campus rely on Banner.


Cognos is the Mines reporting tool for Student, Finance, Human Resource, Financial Aid, and Institutional Reporting data. Reports are written from the Operational Data Store (ODS) which contains Banner and Cayuse data.

Web & Mines Mobile

Mines website and web services, including our mobile app (The M).


OnBase, by Hyland, is a single enterprise information platform designed to manage content, processes and cases. OnBase centralizes important business content in one secure location and replaces BDM at Mines.

Services (4)

DocuSign Issue

Use this service to report an issue where DocuSign is not working as expected.

DocuSign Request

Use this service to request the following DocuSign-related items: New Template Request (bulk sending), New Template Request (single/adhoc documents), Update Existing Templates, Request New DocuSign Access.

Login Issue

Having problems logging into a Mines computing service?
If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.

Trailhead Issue

Report a Trailhead issue.