Services specifically accessible by new Mines community members and others who may not have a login available to submit a ticket.

Services (5)

Login Issue

Having problems logging into a Mines computing service?
If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.

MultiPass Account Claim Issue

Service for New Mines Community Members that establishes Mines Multipass Account, which includes the username and password to log into most Mines systems. Use this service to report problems running account claim, to ask for your "account claim window" to be extended, or to ask about alternate usernames than are presented during account claim.

Reset Password Issue

MultiPass is the single master account for most major computer systems at Mines. If something is not working with a MultiPass, you may be able to recover your password yourself or report an issue for further support.

You may also report an issue for other non-MultiPass credentials that ITS helps manage.

Returning User Request

Users returning to Mines will need to submit a request with ITS in order to restore access to their account.
If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) a working, non-Mines email address for the returning person.

Forgot Username Request

Forgot your Mines username? If you've already run account claim or were assigned a Mines username (used for logging into Mines computing services), we can look it up!