Audio Visual (AV) & Podium Issues

NOTE: For Urgent Classroom AV Issues - Please Call 303.384.2345

Service Description

Issues related to instructional technology in classrooms. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, microphones, and presentation computers in select classrooms across campus.

Audience

Students, Faculty, Staff

Service Levels

Emergency help with classroom podiums during class depends on the availability of support staff. Though every effort is made to accommodate requests for emergency help, support staff may not always be available to make emergency repairs during class. Support staff are generally on campus 7 a.m. to 4 p.m. weekdays. Classroom podiums are available whenever a classroom is available.

Requirements

Computer access may require valid Mines login credentials.

Service Charges

While support itself is free, new equipment, replacement parts, extended warranties, and software must be purchased by the department, Technology Fee committee or classroom committee. At times ITS may have available suitable surplus parts that will be provided at no cost.

Requesting the Service

Problems with classroom podiums and other classroom technology, while class is in session, may be reported to campus extension x2345 (303.384.2345). A ITS student consultant will direct requests for emergency service to support staff, if available. Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303-384-2345 during TSC staffed times. In this case, a Student Consultant will take your information. Or you may submit a support request here.

Documentation

Details about computer labs and podiums (listed by building) can be found at https://mines.edu/ITS/computer-labs. Pictures and details of podium capabilities are provided. Self-service information can also be found starting at the ITS homepage http://ITS.mines.edu/.