Office Printer Issues

Service Description

Mechanical or other physical problems with a Konica/Minolta printer should be reported to the vendor who maintains these printers . The contact information is contained on a sticker attached to the printer. Use this Issue Report for problems with connectivity to the printer.

Mechanical or other physical problems with other office printers can be reported here. In some cases the repair may be referred out to a third party maintenance vendor. 

Audience

Students, Faculty, Staff

Service Levels

Connectivity issues only for Konica/Minolta printers. In other cases it may be determined that a printer is beyond repair and it is cheaper to replace it.

Requirements

User must provide index number to bill printing charges to.

Service Charges

Charges for Konica/Minolta printers are managed by the Copy Center within Administration and Operations. There will also be charges for vendor repair of office printers. ITS does not impose any charges for its services.. 

Requesting the Service

Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303-384-2345 during TSC staffed times. In this case, a Student Consultant will take your information.

Documentation

Self-service information can be found starting at the ITS homepage https://its.mines.edu/