File Storage Access Issue

Service Description

Use this service to get help with your Mines Shared drive, also known as your file storage, when you're experiencing difficulty or something is not quite working as you'd expect in this area.

Audience

Students, Faculty, Staff

Service Levels

Previously separate servers used by academic employees (Talon, ADIT Y:/ Drive) and administrative staff (AdminFS, ADIT I:/ Drive) are now gathered in one place. See how you can “map” or “mount” online directories to access the files you need on our Shared Files page.

Requirements

Online shared files and directories are now available at files.mines.edu.

Service Charges

No Charge for this Service.

Requesting the Service

Use the "Report Issue" button located on this page to access the submission form specific to this service here in Mines Help Center.

Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303-384-2345 during TSC staffed times. In this case, a Student Consultant will take your information.

Documentation

Self-service information can be found starting at the ITS homepage https://its.mines.edu/