Trailhead Issue

Service Description

Trailhead is a campus-wide “portal” — an entry point to access a wide variety of campus resources. Some of the resources accessible through Trailhead are: Self-Service Banner (see Banner Self-Service entry, above), Student Housing portal, National Student Clearing House, Vacation/Sick Leave Reporting system, LON CAPA, MyMail, Outlook (Exchange) Web Access. Access to resources through Trailhead is based on an individual’s campus role(s) as determined by Banner and the campus Identity and Access Management system.

Audience

Trailhead access (via MultiPass) is available for students, faculty, staff, and individuals with custom roles when appropriate.

Service Levels

The portal is available online 24/7 except for periodic scheduled maintenance windows. Portal maintenance staff are available during regular weekday business hours.

Requirements

New faculty, staff, and students will typically create a Trailhead account (and other accounts) soon after arriving on campus, via the Identity Management system at https://identity.mines.edu.

Service Charges

Free

Requesting the Service

Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303-384-2345 during TSC staffed times. In this case, a Student Consultant will take your information.

Documentation

Self-service information can be found starting at the CCIT homepage http://ccit.mines.edu/