HPC: Application Installation Issue and Support

Service Description

Ask for support for an HPC-related issue, including installs, builds, and upgrades of HPC-specific applications. Troubleshooting requests for all kinds of HPC hurdles and hindrances are welcome here!

Audience

Researchers, PIs, Students, Faculty, Staff

Service Levels

Service is extended to HPC resources that are centrally owned, sanctioned or supported by Colorado School of Mines.

One consequence of this policy is that we cannot allocate our time and energy to individual compute stations.  We are, however, devoted to helping researchers find creative options to get their research done.

CIARC takes a sensible approach to our response policy; FIFO is our standard philosophy, with the freedom to re-order invoked when a situation dictates.  We take pride in our computational skills and our commitment to customer service and dedicate ourselves to providing thorough yet efficient support.

Requirements

Use of HPC resources at Mines requires a basic proficiency in Linux.  If Linux is new to you, the webpage I_am_new_to_linux_Help may be useful.  To learn about connecting to HPC platforms, see How_do_I_connect? (go to hpc.mines.edu, choose Further Resources, FAQ, then scroll to the question).  For more comprehensive information, refer to the wide selection of information on HPC's website, hpc.mines.edu

Requesting the Service

Click on the red rectangle that says 'Report Issue' in the upper right-hand corner of this page.  Fill out the ensuing form completely, describing the instance, and including any error messages verbatim.  Submit the ticket.

Documentation

HPC hosts an extensive website which offers self-service information on a variety of topics.  Browsing the FAQs is a good place to start (on the Further Resources menu) for how-to instructions.  The Quick Start page summarizes machine specifications and General Information gives an overview of HPC services.