Office/Office 365 Issues

Service Description

Office 365 is a web-based platform that offers access to a variety of Microsoft applications and services. Office Online is a web-based version of the core Microsoft Office applications and includes Word, Excel, PowerPoint, and OneNote. All documents created in the Office Online applications are automatically saved to your OneDrive for Business cloud storage. A full version of Office Professional Desktop for Windows, Mac and mobile devices can be downloaded through the Office 365 Portal. These are for personal use and are limited to 5 installations.

Audience

All current Mines students and employees are provided access to these services as part of the school’s volume license contract.

Service Levels

This is a cloud service available 24/7. Support for account management is provided through the Mines Help Center. Support is not provided for the use of the product or the applications contained therein.

Requirements

User account must be current and active. Access to the service will be terminated within 30 days of separation from Mines.

Service Charges

There is no charge for this service.

Requesting the Service

This service is automatically enabled for active user accounts. There is no need to make a separate request.

Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303.384.2345 during TSC staffed times. In this case, a Student Consultant will take your information.

Documentation

An overview of the service may be found here: https://its.mines.edu/software-title/office-365/

In addition, Microsoft provides a portfolio of training resources starting at https://support.office.com/office-training-center?redirectSourcePath=%252farticle%252fb8f02f81-ec85-4493-a39b-4c48e6bc4bfb

Another way to reach the online training is to search for it from the Help option in the Microsoft Office portal.