Returning User Request

Description

Users returning to Mines will need to submit a request with CCIT in order to restore access to their account.

Audience

Returning Mines Students or Employees (e.g., anyone who was previously issued a campus username and is returning to Mines after an absence)

Service Levels

We do not currently have an automated online Account Claim process for returning students and employees.

NOTE: Your account and computing access will not automatically be re-established. At the time you left Mines some or all of your Mines computing access was disabled. While your Trailhead access may still be open, your email and other access will need to be re-established.  You must request that your account be re-established by using the "Submit Request" button located on this page.

Requirements

If your name has changed since you were last here, you can request that your account be re-established with a username that reflects your current name. Please include any name change information with your Mines Help Center request. (It is easier to change your username before your account is re-established than after.)

Service Charges

Free.

Requesting the Service

If you were previously issued a campus username or receive an error notice when you try using the Account Claim process, please use the button located on this page to request support. A staff member will verify your eligibility for Mines computing access and re-establish your account. To complete the process you will most likely need to set a new MultiPass password. Instructions will be sent to you for setting a new MultiPass password.

Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303-384-2345 during TSC staffed times. In this case, a Student Consultant will take your information.

Documentation

Account claim information can be found here: https://ccit.mines.edu/account-claim/#returning