Zoom Web-based Conferencing Issue

Service Description

Welcome to the Colorado School of Mines video conferencing service Zoom, our cloud-based video and web-conferencing solution. Zoom lets Mines students, faculty, and staff join or host video conferences on any Windows, Mac, Linux, iOS or Android device (and more). Zoom is also the official Mines instant-messaging/chat application.

GETTING STARTED
Anyone with a Mines MultiPass already has a Mines Zoom account. When you’re ready to try Zoom, head over to https://mines.zoom.us and sign in with your Mines MultiPass. (Don’t worry, your MultiPass credentials are secure and never leave Mines.)

INSTALL ZOOM FOR WINDOWS
INSTALL ZOOM FOR MAC OS

CHECK CURRENT ZOOM SYSTEM STATUS

LEARN MORE

If you'd like to read more, we have further information and resources below in the documentation section.

Our video conferencing and chat provider Zoom has this to say about its product:

Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform. Our solution offers the best video, audio, and wireless screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Linux, Zoom Rooms, and H.323/SIP room systems. Founded in 2011, Zoom’s mission is to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever.

Audience

Students, Faculty, Staff

Service Levels

Basic accounts will be limited to 40 minutes.

Requirements

Zoom requires a stable internet connection, a microphone, speakers and web cam (for video sharing). 

Service Charges

Free.

Requesting the Service

To activate your basic zoom account please visit http://mines.zoom.us using your Mines Multipass credentials.


Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303-384-2345 during TSC staffed times. In this case, a Student Consultant will take your information.

Documentation

Self-service information can be found starting at the ITS homepage as well on the Zoom Support page.

INSTALL ZOOM FOR WINDOWS
  1. Open a Web Browser and navigate to http://mines.zoom.us
  2. Click the Host a Meeting > With Video Off link at the top right of the page.
  3. Authenticate with your Mines MultiPass credentials.
  4. If you are using the DUO multi-factor authentication, click the appropriate button to authenticate.
  5. You will be prompted to download and save the zoom_launcher.exeapplication.
  6. Run the zoom_launcher.exe app from the Downloads folder.
  7. Click on the Zoom sign-in window.
  8. Click the Sign In with SSO option on the right side of the Sign Inscreen.
  9. Enter ‘mines‘ for the company domain.
  10. Click the Open Link button.
  11. The Zoom app will open and you can video call or chat with other Zoom users.
  12. To have Zoom run automatically when you sign-in, click the Settingsbutton at the top right of the Zoom window and click the Start Zoom when I start Windows check box in the General section.
  13. Zoom should run automatically whenever you sign-in to your computer account.
INSTALL ZOOM FOR MAC OS
  1. Open a Web Browser and navigate to http://mines.zoom.us
  2. Click the Host a Meeting > With Video Off link at the top right of the page.
  3. Authenticate with your Mines MultiPass credentials.
  4. If you are using the DUO multi-factor authentication, click the appropriate button to authenticate.
  5. You will be prompted to download and save the zoomusinstaller.pkgapplication.
  6. Run the zoomusinstaller.pkg app from the Downloads folder.
  7. Click on the Zoom sign-in window.
  8. Click the Sign In with SSO option on the right side of the Sign In screen.
  9. Enter ‘mines‘ for the company domain.
  10. Click the Open Link button.
  11. The Zoom app will open and you can video call or chat with other Zoom users.
  12. To have Zoom run automatically when you sign-in, open System Preferences and click Users and Groups.
  13. Click your account name at the top of the list and then click LoginItems.
  14. Open Finder and click on the Application folder.
  15. Scroll to the bottom of the Applications list.
  16. Drag the Zoom icon from Finder to the Login Items in System Preferences window.
  17. Close Finder and System Preferences.
  18. Zoom should run automatically whenever you sign-in to your computer account.