Mines Service Center

Service Description

IT starts here! Use the Mines Service Center (formerly the Technology Support Center) to connect with Information & Technology Solutions (ITS) directly in the following manner:

 Visit Us in-Person:
Main ITS Office: Center for Technology & Learning Media (CTLM) 156 | Sun-Thurs 7a-9:00p | Friday 7a-6pm | Saturday 9a-6p      
Mines Service Satellite Desk | Arthur Lakes Library | Mon-Fri 8a-5:00p

 Call Our Support Line:
303.384.2345Sun-Thurs 7a-9:00p | Friday 7a-6pm | Saturday 9a-6p

 

Audience

Mines Community, Students, Faculty, Staff

Service Levels

Priorities are set in this order: 1. any work-stoppage issue; 2. standard maintenance, installation, and upgrades; 3. long-term projects of a larger scope. Within these categories, service is provided on a first-in, first-out basis, though ITS reserves the right to adjust priorities for maximum efficiency. Full services provided during normal business hours. Outside of normal business hours, support will be provided by student consultants, when available.

Requirements

Support for foreign-language systems is not available. Service is limited to the geographic campus and Mines Park. There is limited or no support for products and services no longer supported by the manufacturer.

Service Charges

While support itself is free, new equipment, replacement parts, extended warranties, and software must be purchased by each department or user, with the exception of campus-wide software offerings such as MS Office, Matlab, LabView, etc that are purchased by ITS or Tech Fee. At times, ITS  may have available suitable surplus parts that will be provided at no cost.

Requesting the Service

Visit the Mines Service Center in-person, which has its main office in the Center for Technology & Learning Media (CTLM) 156. You may also seek help by visiting the Mines Service Center Satellite desk, located on the main floor of Arthur Lakes Library!

Looking for help without having to go anywhere? We've got you covered! You can call our support line at 303.384.2345 during posted hours of operation. Of course, since you found us here in Mines Help Center, you can also submit a ticket here by using the "Request Help" button on this page. Let us know how we can help!

Documentation

Have you checked out our Knowledge base? Located right here in Mines Help Center, we are continuously adding material and help guides that fall under the same categorization as the services you request! In addition to using <a href="https://mines.teamdynamix.com/TDClient/KB/">this direct link</a>, look for the "Knowledge Base" option in the menu above on any of our Mines Help Center pages. Self-service information can be found starting at the ITS homepage http://its.mines.edu/