Zoom Video Conferencing Request

Service Description

Mines video conferencing service is Zoom, a cloud-based video, and web-conferencing solution. Use this service to request a Pro license for your Zoom account or equipment (video cameras, webcams, other hardware) specific to a Zoom-related set-up.

GETTING STARTED
Anyone with a Mines MultiPass already has a Mines Zoom account. When you’re ready to try Zoom, head over to https://mines.zoom.us and sign in with your Mines MultiPass. (Don’t worry, your MultiPass credentials are secure and never leave Mines.)

INSTALL ZOOM FOR WINDOWS
INSTALL ZOOM FOR MAC OS

LEARN MORE: If you'd like to read more, we have further information and resources below in the documentation section.

CHECK CURRENT ZOOM SYSTEM STATUS

Audience

Students, Faculty, Staff

Service Levels

Basic accounts will be limited to 40 minutes for multi-person conference calls (e.g., more than two people). One-to-one Zoom sessions do not have a time limit. A Pro license is needed only for the host and if 3 or more people will be on the conference call.

Requirements

Zoom requires a stable internet connection, a microphone, speakers and webcam (for video sharing). 

Service Charges

Free.

Requesting the Service

Your basic zoom account is active without any request - please visit http://mines.zoom.us using your Mines Multipass credentials. If you wish to request am upgrade to a Pro license, please use the "submit request" button located on this page.


Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303-384-2345 during TSC staffed times. In this case, a Student Consultant will take your information.

Documentation

Self-service information can be found starting at the ITS homepage as well on the Zoom Support page.

INSTALL ZOOM FOR WINDOWS
  1. Open a Web Browser and navigate to http://mines.zoom.us
  2. Click the Host a Meeting > With Video Off link at the top right of the page.
  3. Authenticate with your Mines MultiPass credentials.
  4. If you are using the DUO multi-factor authentication, click the appropriate button to authenticate.
  5. You will be prompted to download and save the zoom_launcher.exeapplication.
  6. Run the zoom_launcher.exe app from the Downloads folder.
  7. Click on the Zoom sign-in window.
  8. Click the Sign In with SSO option on the right side of the Sign Inscreen.
  9. Enter ‘mines‘ for the company domain.
  10. Click the Open Link button.
  11. The Zoom app will open and you can video call or chat with other Zoom users.
  12. To have Zoom run automatically when you sign-in, click the Settingsbutton at the top right of the Zoom window and click the Start Zoom when I start Windows check box in the General section.
  13. Zoom should run automatically whenever you sign-in to your computer account.
INSTALL ZOOM FOR MAC OS
  1. Open a Web Browser and navigate to http://mines.zoom.us
  2. Click the Host a Meeting > With Video Off link at the top right of the page.
  3. Authenticate with your Mines MultiPass credentials.
  4. If you are using the DUO multi-factor authentication, click the appropriate button to authenticate.
  5. You will be prompted to download and save the zoomusinstaller.pkgapplication.
  6. Run the zoomusinstaller.pkg app from the Downloads folder.
  7. Click on the Zoom sign-in window.
  8. Click the Sign In with SSO option on the right side of the Sign In screen.
  9. Enter ‘mines‘ for the company domain.
  10. Click the Open Link button.
  11. The Zoom app will open and you can video call or chat with other Zoom users.
  12. To have Zoom run automatically when you sign-in, open System Preferences and click Users and Groups.
  13. Click your account name at the top of the list and then click LoginItems.
  14. Open Finder and click on the Application folder.
  15. Scroll to the bottom of the Applications list.
  16. Drag the Zoom icon from Finder to the Login Items in System Preferences window.
  17. Close Finder and System Preferences.
  18. Zoom should run automatically whenever you sign-in to your computer account.

Our video conferencing and chat provider Zoom has this to say about its product:

Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform. Our solution offers the best video, audio, and wireless screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Linux, Zoom Rooms, and H.323/SIP room systems. Founded in 2011, Zoom’s mission is to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever.