VDI Support / Help With Virtual Desktop

Service Description

Use this service for help with VDI/VTL offerings - particularly if you are using this in regards to a Mines Online course. 

What is a Virtual Desktop?

A Virtual Desktop stems from the term Virtual Desktop Infrastructure (VDI) and refers to the process of running a user desktop inside a virtual machine that lives on a server in the datacenter.

Audience

Students, Faculty, Staff

Service Charges

No cost for the end-user.

Requesting the Service

You may start the reservation process by using the "Submit Request" button located on this page within Mines Help Center. 

Support can also be requested by visiting the Mines Service Center (Formerly the TSC) CT156A or calling x2345 or 303-384-2345 during staffed times.

Documentation

For more specific information about using Virtual Desktops at Mines, you may visit this Knowledgebase article.

Self-service information can be found starting at the I&TS homepage: http://its.mines.edu/