Report One Card Being Declined

What is it?

How to find an explanation of why your One Card is being declined.

Who can use it?

One Card Holders

Where to get it? / How to use it?

Common reasons for a declined transaction are:

  • The cardholder did not activate the card
  • The cardholder has reached either the single item or monthly credit limit
  • The Merchant Code (MCC) is blocked
  • A Billing Address, Expiration Date or Verification Code (CVV) error

To obtain more information regarding the decline of a One Card transaction, contact the One Card Administrator via the "Why is my card declined?" button, or call US Bank Customer Service at 800-344-5696