New OnBase Workflow Request

Service Description

Use this service to request a new workflow using OnBase by Hyland.

Audience

Mines Faculty/Staff

Service Levels

Requests will be prioritized based on urgency and impacted users/customers.

Requirements

Diagraming the current and/or expected workflow prior to submitting the request is ideal. There is an expectation that the requestor be actively engaged to work through automating their business processes. Communication and training of the completed workflow is the responsibility of the requestor.

Service Charges

Free to users.

Requesting the Service

To request this service, you may start the process here within Mines Help Center using the "Submit Request" button located on this page. The information you provide will give us what we need to follow up or to fulfill the request, so please provide as much detail as possible.

Documentation

“OnBase Workflow Training” can be found at MINES Skillsoft website https://mines.skillport.com

For answers to several Frequently Asked Questions about OnBase, we have compiled this FAQ page.