OnBase Document Request

Service Description

Use this service to request a Document Management type or other configuration using OnBase by Hyland.


Mines Faculty/Staff

Service Levels

Requests will be prioritized based on urgency and impacted users/customers.


This service assumes access to OnBase and the required training has already been obtained by the user. If you would like to request access to OnBase, please use the OnBase Access Request service. 

Service Charges

Free to users.

Requesting the Service

To request this service, you may start the process here within Mines Help Center using the "Submit Request" button located on this page. The information you provide will give us what we need to follow up or to fulfill the request, so please provide as much detail as possible.


For answers to several Frequently Asked Questions about OnBase, we have compiled this FAQ page.

“OnBase Workflow Training” can be found at MINES Skillsoft website https://mines.skillport.com

Keywords: Onbase Service request, Associated Document Types, Type configuration settings, banner document management replacement resource