Canvas Request

Service Description

Canvas is the campus-wide learning management system (LMS) of Mines. Canvas is used by instructors and students to electronically share instructional materials, submit assignments, interact and communicate online, and more. Canvas may be used to supplement face-to-face or hybrid courses, and facilitate fully online courses.  Registrar approved courses and instructor/student enrollments are automatically added to Canvas and Mines students, instructors and staff can log in to Canvas using their Multipass credentials. To get started with Canvas, visit https://elearning.mines.edu

Audience

Students, Instructors, Staff, Guests

Service Levels

Canvas can be accessed 24 hours a day, 7 days a week.

Canvas is a cloud-hosted solution and may periodically experience brief service or feature interruption. Up-to-date status information along with past incident information is available at http://status.instructure.com

Requirements

Canvas access requires a stable internet connection and basic computer requirements

For technical support, 24/7 live chat or telephone support is available for students, instructors and staff by clicking the “Help & Resources” icon in the lower left corner when signed into Canvas. Instructional design and assistance implementing best practices for teaching and learning is available for instructors through the Trefny Innovative Instruction Center.

Service Charges

Free

Requesting the Service

Visit https://elearning.mines.edu to access Canvas.

Requests for Canvas assistance can be submitted in any of the following ways:

  • Click the “Submit Request” button at the top of this page
  • Call or live-chat with Canvas support 24 hours a day, 7 days a week
  • While logged into Canvas, click on the “Help & Resources” link in the lower left corner of the page
  • Call or visit the Technology Support Center (TSC) at extension 2345 (303-384-2345) or CTLM 156. Student Consultants will assist you with your request.

Documentation

Canvas guide for students

Canvas guide for instructors

Online Resources at Mines for Instructors