Telephone Issues

Service Description

CCIT offers telephones to the campus for outbound, inbound, and on-campus calls. There are several phones to choose from, depending on telephony needs, and phones can be installed in offices, labs, conference rooms, and hallways. Phones can be set to on-campus calls only, local calls, and long distance/international calling. Troubleshooting issues, phone upgrades, and training are available.

Audience

Students, Faculty, Staff

Service Levels

Phones operate 24/7. Telecom staff are available during regular weekday business hours.

Requirements

Use of the Phone hardware requires an active wall jack within close proximity. Please be prepared to provide the building, room, and port ID when requesting this service.

Service Charges

There is a monthly fee of $43 for phone service. The cost for installation of new phones includes the cost of the phone plus one hour of labor ($42.88).

Requesting the Service

Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303-384-2345 during TSC staffed times. In this case, a Student Consultant will take your information. Please include a FOAP with your request.

Documentation

See the CCIT Telecommunications website, here: https://mines.edu/ccit/telecommunications. Self-service information can be found starting at the CCIT homepage http://ccit.mines.edu/