Network Connection & Access Issue

Tags WiFi

Service Description

Report Networking Access or Connection Issue.

Audience

Mines faculty, staff, and students, and others with campus roles requiring wired network access.

Service Levels

WIRED NETWORKING

Port-activation requests are generally completed within one business day. While no specific service-level agreement exists for the wired network, CCIT will work to quickly address any performance issues.

WIRELESS NETWORKING

Wireless access in outdoor spaces is very limited.

Requirements

WIRED NETWORKING
  • Wired-networking services are available throughout the Mines campus, in all academic buildings, administrative buildings, residence halls, and apartments. Available speeds range from 100 Mbps to 10 Gbps, depending on service location. CCIT provides network-configuration assistance and troubleshooting of existing network connections. Custom networks can also be designed for clients needing moderate to high levels of network isolation, security, or performance.
WIRELESS NETWORKING
  • Wireless networking is available in all academic and administrative buildings, residence halls and apartments. All buildings support 802.11ac wireless networking on both 2.4Ghz and 5.2Ghz bands. There are 3 wireless networks available for general use:

  • CSMwireless – Unencrypted wireless networking for faculty, staff, and students
  • CSMguest – Unencrypted wireless for guests of the Mines community.  Basic web, e-mail, and VPN access is provided to everyone.
  • eduroam – Encrypted wireless networking for Mines faculty, staff and students as well as guest access for affiliates of institutions who are members of eduroam.

Service Charges

Generally free. Installation of new data cables does have an associated charge. Creation of custom data networks may also incur an additional charge.

Requesting the Service

Network configuration or troubleshooting assistance can be requested via the "Report Issue" button on this page. Support can also be requested by visiting the Technology Support Center (TSC) or calling x2345 or 303-384-2345 during TSC staffed times. In this case, a Student Consultant will take your information.

Documentation

Self-service information can be found starting at the CCIT homepage http://ccit.mines.edu/ or directly to the Network Team via email at network@mines.edu.

For more information: See the wired-networking website, here: https://mines.edu/ccit/academic-campus-wired. If you need to register a device for a dynamic IP address but the device does not have a built-in web browser, you may complete the manual registration form here: https://dumbledore.mines.edu/cgi-bin/networking/registerV1.1.cgi. You may request a static IP address here: https://dumbledore.mines.edu/networking/iprequest.