I Don't See What I Need / I Have a Request Not Listed

Tags ineedhelp

Service Description

Is everything "working" alright but you're still not sure what service to choose based on a specific need you have? We can still help you get what you need with this Mines Help Center service! Use the description field to provide as much detail as possible since the form won't be as specific as areas where the Service is known. 

Audience

Students, Faculty, Staff

Service Levels

Given that this service most likely will not be sent directly to the technical team who will help you directly (your ticket will be manually routed, as needed), support requests placed using this service may take a bit longer than other requests where tickets can be automated. 

Priorities are set in this order: 1. any work-stoppage issue; 2. standard maintenance, installation, and upgrades; 3. long-term projects of a larger scope. Within these categories, service is provided on a first-in, first-out basis, though CCIT reserves the right to adjust priorities for maximum efficiency. Full services provided during normal business hours. Outside of normal business hours, support will be provided by TSC student employees when available.

Service Charges

While support itself is free, new equipment, replacement parts, extended warranties, and software must be purchased by each department or user except for Campus-wide software such as Office, Matlab, LabView that are purchased by CCIT or Tech Fee. 

Requesting the Service

Visit the Technology Support Center in-person in the Center for Technology & Learning Media (CTLM) 156 or call the support line at 303.384.2345 during posted hours of operation. You may also submit a service request here in Mines Help Center using the "Request Help" button on this page. 

Documentation

Self-service information can be found starting at the CCIT homepage http://ccit.mines.edu/